Shipping Information
At Samu Studio, we're committed to delivering our meticulously crafted art, objects, and homeware to you in the most efficient, sustainable way possible. Here's everything you need to know about our shipping process:
Global Local Fulfillment
We embrace a global local fulfilment approach to reduce carbon emissions significantly. Our items are printed and shipped as close to you as possible, minimizing our environmental footprint.
Eco-Friendly Practices
Our products are made using sustainable materials and eco-friendly inks, ensuring minimal environmental impact. We prioritize recycled content and plastic-free packaging wherever feasible.
Production & Delivery Times
Each piece from Samu Studio is made or grown to order to ensure sustainability and reduce waste. Please allow for production times of 5-7 days for prints and up to 6 weeks for mycelium sculptures. Shipping times vary based on location but typically range from 3-7 days after production.
Shipping Partners
We partner with reputable shipping companies known for their eco-conscious shipping solutions. This allows us to offer you reliable and environmentally friendly delivery options.
Packaging
Our items are securely packaged using materials that are either recyclable or biodegradable. This commitment extends to our shipping practices, ensuring your order arrives safely while respecting the planet.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email. This allows you to follow the journey of your Samu Studio piece from our studio to your doorstep.
International Orders
For our international customers, please be aware that shipping times may vary and additional customs fees or duties may apply depending on your country's regulations.
Damages and Returns
In the unlikely event that your order arrives damaged, please contact us immediately. We're dedicated to ensuring your satisfaction and will work swiftly to resolve any issues, including offering replacements when necessary.
Sustainable Impact
By choosing Samu Studio, you're supporting a model of production and delivery that prioritises the planet. We're continuously seeking ways to innovate and improve our environmental footprint.
For any further questions regarding our shipping practices or if you need assistance with your order, please don't hesitate to reach out.
Returns Policy
Made-to-Order and Custom Items
At Samu Studio, each piece of art, object, and homeware is uniquely made or grown to order, specifically for you. Due to the custom nature of our products, we operate under a strict no returns policy for all items.
Exceptions
While we cannot accept returns for change of mind or incorrect choice, we stand by the quality of our products. If your order arrives damaged or does not meet the high standards of quality we promise, please contact us within [insert number of days] days of receipt. We will work with you to resolve the issue, be it through replacement or another form of compensation.
Legal Rights
This policy does not affect your statutory rights, including your rights regarding receiving faulty or misdescribed goods. For more information on your legal rights, you may wish to consult consumer advice services in your country or region.
Customer Service
Your satisfaction is paramount to us. If you have any concerns or questions about your order, please don't hesitate to get in touch at [insert contact information]. Our team is dedicated to ensuring a positive experience with Samu Studio.
Transparency and Communication
We are committed to transparency and will ensure this policy is clearly communicated during the purchasing process. By making a purchase with us, you acknowledge and agree to our no returns policy for made-to-order and custom items.
Thank you for supporting Samu Studio and our commitment to sustainable, mindful, and bespoke creations.